Refund & Cancellation Policy – Emerson Projects Ltd

Effective Date: [Insert Date]

Emerson Projects Ltd (“we”, “our”, “us”) is committed to providing high-quality commercial painting, decorating, plastering, boarding, flooring, and tiling services. This Refund & Cancellation Policy explains our terms regarding project cancellations, amendments, and refunds.

1. Deposits and Initial Payments

• For all confirmed projects, a deposit or initial payment may be required to secure your booking.

• Deposits are non-refundable once work is scheduled and materials are ordered.

2. Cancellation by the Client

• If you cancel a scheduled project more than 7 days before commencement, we will refund any payments made minus any material costs already incurred.

• If a project is cancelled within 7 days of commencement, Emerson Projects Ltd reserves the right to retain the deposit and may charge for any labour or material costs already committed.

3. Changes to Scope

• If you request changes to the agreed scope of work before commencement, we will provide an updated quote reflecting the changes.

• Any additional work requested after commencement will be invoiced separately.

4. Refunds

• Refunds will only be issued where payments have been made in advance and work has not yet started or materials have not been purchased.

• Refunds will be processed within 14 working days of agreement.

5. Cancellation by Emerson Projects Ltd

• In the unlikely event that Emerson Projects Ltd must cancel a project, we will notify you as soon as possible.

• All payments made in advance for cancelled projects will be fully refunded.

• Emerson Projects Ltd is not liable for any indirect losses resulting from project cancellation.

6. Contact

For questions regarding this policy or to request a cancellation/refund, please contact:

Emerson Projects Ltd